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Amazon, Walmart, and others are using AI to decide whether it makes economic sense to skip returns and let customers keep the products, which is often cheaper (Wall Street Journal)




Wall Street Journal:

Amazon, Walmart, and others are using AI to decide whether it makes economic sense to skip returns and let customers keep the products, which is often cheaper  —  In some cases, it’s cheaper for the retailers to refund the purchase price and let customers keep or donate the products





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